Return Policy

Refund / Return Policy

Original sales receipt must accompany returns. We accept returns for exchange or refund 7 calendar days after delivery of the product. Contact Clean Holdings at 203-466-3365 for a (RMA) Return Material Authorization Number. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

  • Without showing signs of wear or damage in any way
  • Within 7 calendar days of the delivery date (after 7 days no returns are allowed)
  • Must not be a special order or a custom order
  • Unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support at 203-466-3365 immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

Refunds are contingent upon inspection of item(s) once we receive it.

There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item sent from our store. Items returned to us AFTER 7 days and WITHOUT contacting us, will NOT be refunded.

Customer is responsible for all shipping costs if seller is not at fault.

Clean Holdings
East Haven, CT
CS Email: doreen@cleanholdings.com
CS Phone # 203.466.3365