Return Policy
Return Window
Most products can be returned within one year for a full refund, excluding shipping charges and any applicable restocking fees, unless the manufacturer’s terms state otherwise. Zogics-branded products can be returned at any time under our Zogics Happiness Guarantee (see below). Please refer to your specific product page for details.
Restocking Fees
Most of our products have no restocking fee. The brands and items below do carry one:
- 25% restocking fee plus shipping: Elkay, Earthsafe (Protexus, Purtabs), Victory, EMist, Big Ass Fans, Austin Air
- 20% restocking fee plus shipping: Excel (XLERATOR hand dryers; see product page for full details), Alpine Industries, Fellowes (must be returned within 30 days of purchase; product must be unopened, in its original packaging, and in resalable condition)
- 15% restocking fee plus shipping: Namco, Bulldog Floor Scrubbers, Defibtech (items must be unopened and resealable)
- 15% restocking fee: All pallet quantity products including Zogics branded
- 20% restocking fee: MotorScrubber Floor Scrubbers, HLS Trash Cans
Hassle-Free Returns & Package Protection
Add Hassle-Free Returns & Package Protection at checkout, and we’ll cover your return shipping label. Your order is also protected against loss or damage, no questions asked. Without it, you’re responsible for the cost of the return shipping label, and our team will review your claim.
Errors and Damaged Products
If your order arrives damaged or isn’t what you ordered, let us know, and we’ll make it right. When possible, note any damage on the carrier’s delivery receipt before signing. Keep the damaged item and all of its packaging, and take photos of both. Then submit a return request using the link below. We’ll work with you to replace the item at no cost to you.
Zogics Happiness Guarantee (Zogics-Branded Products Only)
Every Zogics-branded product comes with our 100% Happiness Guarantee, and it never expires. If you’re not happy with a Zogics product, even one you’ve already used, you can return it at any time for a full refund (shipping charges are not refunded). Pallet-quantity orders are subject to the 15% restocking fee listed above.